Abstract :
Quality indicators are capacity paraphernalia for streamers that are used as guides to scrutinize, calculate and
improve the quality of patient care, clinical support services and organizational function that affect patient outcomes. This
observational study was done atNKPSIMS, LMH, Nagpur from January 2014 to December 2017. The study was conducted
at Hematology and Clinical Pathology section of Central Pathology Laboratory by maintainingTAT(TurnAroundTime) up
to 5% permissible limit with objective to design and review quality indicators from time to time in an effort to improve the
performance of the laboratory. Nine quality indicators were studied. The target for each quality indicator was set according
to previous year's performance. Total 9, 63,583 samples were received. Quality indicators like internal quality control,
external quality assessment, critical alerts, turnaround time, specimen collection & storage, completeness of requisition
form, specimen rejection and avoidance of transcriptional error in reporting from entry register to computer were studied
and continuous quality improvement was noted. It was thereafter inferred that the quality improvement plan in hematology
and clinical pathology is an effective tool.
Keyword :
central pathology laboratory, hematology, quality indicators