Abstract :
Introduction: Patient satisfaction is an important determinant for assessing the quality of health care services provided by a practitioner in a government or private setup. A satisfied patient ensures patient retention especially in private practice. Malocclusion is a condition which has a negative impact on the social and emotional status of an individual. The desire for improved facial appearance and dental function has led to recent surge in demand for orthodontic treatment.
Aims & Objective: The aim of this study was to examine the satisfaction of patients who had undergone orthodontic treatment at different government hospitals and private dental clinics in Himachal Pradesh, India.
Materials and Methods: A total of 127 patients who had undergone orthodontic treatment at various government hospitals and private clinics in Himachal Pradesh participated in the study. A validated questionnaire was created using Google form and was circulated through whatsApp group to the concerned participants. The response was recorded in a yes/no format.
Statistical analysis: Data analysis was carried out using the Statistical Package for Social Science (SPSS) computer software version 11. Descriptive statistics were obtained i.e. means, standard deviation and frequency distribution were calculated.
Results: Satisfaction score was 98.4% as far as the maintenance of hygiene by orthodontist during procedure was concerned. 97.6% of the patient could ask the orthodontists their doubt regarding malocclusion. 96.9% of patients were satisfied with their smile and facial appearance. 96.1% of the respondents admitted that orthodontists were gentle in behaviour and their approach towards patient’s problem was appreciable. There was an increase in level of self-confidence of the patients. 95.3% seemed satisfied with the amount of time allotted during each procedure. However 40.9 % of the patient admitted that final result could have been better according to their expectations. Overall 94.5% of the patients were satisfied with their smile and facial appearance and 93.7% reported an increase in self-confidence post orthodontic treatment.
Conclusion: Overall the patients treated in the government hospitals and private dental clinics of Himachal Pradesh were satisfied with orthodontic care. A large portion of the sample affirmed that good orthodontist –patient relations were the prime contributing factor for treatment satisfaction. Majority of the patients were satisfied as there was an increase in their self-confidence and social acceptance.
Keyword :
Orthodontics, Treatment satisfaction