Abstract :
Human resource managers are taught the value of acting in a socially responsible manner by COVID-19 and giving employees social assistance and psychological recovery, which can foster a feeling of gratitude for the employers. The body of knowledge on HR roles and employee gratitude is fragmented and a gap still exists in understanding HR roles and employee gratitude in times of crisis. This scientific investigation attempts to trace the relationship between HR roles and employee gratitude during India's peak of the COVID-19 crisis. The sample consists of n=331 employees operating in the NCR of Delhi, India. A causal survey design was adopted to measure employee gratitude through analysis of quantitative data and was subjected to SPSS and AMOS. The results indicate a causal relationship between employee gratitude and four HR roles – HR communication, HR leader-member exchange, HR adaptive capacity & HR networking. This study has industrial implications.
Keyword :
Gratitude, HR in crisis, COVID19, Employee affect, HR roles