Abstract :
The metro rail commuters were surveyed about their satisfaction with various features of rail services,
including mode of transport, frequency of usage, preference of public transport, cost and travelling
time, traffic flow, parking facility, safety aspects, areas of improvement, pollution, health and significant
aspects of the metro. Ninety-five percent of the commuters opined that Metro rail was the most
convenient mode of public transportation in Bengaluru city. There was 68% reduction in travel cost
after shifting from a previous mode of transport to the metro rail. These figures were supported by the
increase in ridership figure to 34% from June 2016 to July 2017. Forty-three percent of the commuters
said that the travel cost was reduced by Rs.21-50 per trip. Ninety-nine percent of the commuters stated
that using metro rail reduces travel time when compared to other means of transport. Commuters who
used metro rail daily or occasionally opined that there was 100% safety while travelling in metro rail.
Another significant aspect of the survey was that about 41% of the commuters reach the metro station by
walk. As per this, there were a number of commuters opting to walk rather than use a vehicle to reach the
metro station. Sixty percent of the commuters travelling occasionally stated that there was a partial
reduction in vehicle density after the introduction of the metro rail. Most commuters (96%) opined that
they did not experience any health-related issues while travelling in metro rail. Fifty-five percent of the
commuters mentioned that there was a partial reduction in pollution levels and 48% opined that there
was a partial improvement in air quality after the introduction of metro rail. A greater proportion of the
commuters (65%) opined that there was an improvement in the flow of traffic of Bengaluru city after the
introduction of metro rail. Overall, aspects such as connectivity, frequency and parking facility were the
major areas that required improvement.
Keyword :
Metro Rail Commuters East-West Corridor Environmental Perspective Rapid Transit System Environmental Perception