Abstract :
The introduction of online transaction platforms has brought many
changes in organisations. This paper focuses on the effect of online
transaction platforms, namely, Internet banking, Automated Teller
Machines (ATMs) and Mobile Banking, on Organisational Behaviour (OB)
in Zimbabwean banks. Quantitative data was collected using a sample of
56 bank employees through closed-ended questionnaires and qualitative
data was collected using a sample of 16 bank employees through semistructured
interviews. The study revealed that organisations were mainly
affected at organisational level followed by the individual level. The results
also indicated that the most affected aspects of organisational behaviour
by online transaction platforms were organisational strategy, ICT training
and development, job design and organisational structure. It was also
revealed that digital leadership styles were not employed. The paper thus
recommends flat organisational structures and the small team approach
with multiple hub and spoke centres of excellence where employees are
allowed to explore their creativity to suit banking in the digital world
Keyword :
Online Transaction Platforms, Organisational Behaviour, Internet banking, Automated Teller Machines, Mobile Banking.