Abstract :
A hospital’s emergency department (ED) is responsible to treat patients in an immediate and fastest response as possible. However, the ED management faces greater challenge with patients overcrowd caused by long waiting time for each patient to receive treatment and eventually increased each patient’s length of stay in the ED area. Any wrong decision made to overcome this problem may lead to a more serious problem in the future. This study presents a proposed simulation model framework to analyse the actual operation in an ED of a public hospital in Malaysia. The model is able to help the ED management to better understand daily operations of the department and how it affected by the level of resource capacity.
Keyword :
Emergency Department, Waiting Time, Length of Stay, Simulation Modelling, Discrete Event Simulation.