Abstract :
The global emerging trends of E-Governance utilizes Information and
Communication Technologies (ICTs) to support the governance functions. It emphases on
improving governance by innovating administrative processes, transforming relationships,
improving public services delivery, ensuring accountability, increasing participation and
collaboration among civil society, government and private sector. Whereas, E-Governance is
considered a revolutionary reform of promoting good governance through greater control
over state power, authority and resources to promote equality, peace and prosperity by
eliminating corruption, unemployment and hunger. Pakistan had made huge investments on
deploying ICTs infrastructure and human resource development in public sector but the
country could not achieve the expected outcomes. The results show that public sector has
adequate level of ICTs infrastructure and competent human resource to obtain the promising
benefits of these initiatives. However, all these resources remained underutilized which is
considered a public sector dilemma in Pakistan. Most of public sector businesses are still
relying on the manual systems rather than the fully computerized or automated and the public
officials are bound to exchange and processes information manually. The under-utilization of
these technologies and human resource cannot reap the benefits of E-Governance and
therefore could not promote transparency, accountability, equality, and participation for
sustainable socio-economic growth and development of Pakistan.
Keyword :
E-Governance; E-Services; Inter-Organizational Information Integration and Public Sector Performance.