Abstract :
Human Capital is an important asset to each
and every organization and it is the most crucial and
important resources on which the Information Technology
Enabled Services & Information Technology (ITES & IT)
depends. The biggest problem of information technology &
BPO sector is to retain their employees. The HR manager
is facing a tough time in finding a suitable employee with
required skills, experience and ability, to fill up the
vacancies on account of exit of key employees. When the
key skilled soft-ware developers quit their jobs, they take
away with them the critical and the important knowledge of
business processes and systems which is essential for
maintaining a competitive advantage to the organisation.
Therefore, it is essential and important to protect this vital
resource, as talented and motivated employees play an
important role in overall growth, development, and success
of the organization. Employee retention techniques
positively impact the organization as it increases the
performance, employee productivity, quality of work,
reputation of the organization, profits, and reduces turnover
and absenteeism. With the help of this study we will be
able to understand the reasons behind why do IT
professionals switch their jobs so fast, why retention is
needed & to understand the various retention strategies
adopted by BPO sector to retain their employees.
Keyword :
http://irdp.info/ijmrss/archives-ijmrss