Abstract :
The success of an organization is largely determined by the management model that is applied, sedangkan keberhasilan manajemen ditentukan oleh pemimpinnyaespecially in primary and secondary education which has a central and very strategic role for the continuation of the next higher education. this strategic role will be more effective if educational institutions can implement integrated quality management education services in the 21st century revolutionary 4.0, This management model is considered appropriate, because this management focuses on customer satisfaction, both internal customers and external customers.
on this basis in this study, researchers used a quantitative descriptive research approach with descriptive statistics, while the focus of the problem was ; “policy contribution and integrated quality management in improving the quality of basic and secondary education services in Banten province in the 21st century revolutionary 4.0 ”, to get data the researcher acts as a human instrument, and is assisted with data collection guidelines such as interview guidelines, observation and questionnaire, addressed to the research data source as many as ninety heads and ninety teachers.
From the results of the research and discussion, it can be stated that the contribution of integrated policies and quality management in improving the quality of education services Primary and secondary education in the Banten province of the 21st century industrial revolution 4.0 contributed well to an average of 0.232 for elementary school, 0.246 for junior high school and 0.214 for upper secondary school.
on this basis, it is time for the establishment of primary and secondary education to be unable to implement a service management model, because of this service management model, expected to improve the quality of services in primary and secondary education effectively, continuously and continuously .
Keyword :
Integrated Service Quality Management