Abstract :
Performance is one of the vital functions of every organization i.e. private or public both have to achieve targets and establish goals as decided. It decides the company's status in actual competitive world. Therefore it becomes mandatory to design an automated performance management mechanism which would not only monitor and regulate but also foster and urge for success among its human capital. But where the world is heading towards competition, our Indian law enforcement agencies are still entangled in old traditional working style and customs thereby lacking in effective performance monitoring mechanisms. This gap was identified and to analyse the need and vitality of performance management mechanisms was the major concern of the study. Since, the main responsibility of the law enforcement agencies is the crime prevention and to achieve stakeholder's satisfaction, therefore it becomes mandatory to have a well drafted and strategically designed performance deliverables and parameters of performance for huge workforce of Police organizations. The objective of this study was to analyse the need of PMS machinery and suggest various performance indicators for the department. The paper is conceptual in its approach and based on the existing literature survey. It utilizes exploratory design of research. The study analyses the need of PMS machinery in police organizations and also suggests the performance parameters and expected outcomes with respect to police performance in the country.
Keyword :
Performance management systems,Citizens Satisfaction, Efficiency,Performance Indicators, Balance Score Card.