Abstract :
The main goal of Hotel industry business is to meet guests' needs while achieving profit targets. The Guest satisfaction is the very important factor for the Hotel industry. It enhances Hotels' reputation, increases room sales as satisfied guests are more frequent visitor and increases profitability. Major Star Hotels Outsource Housekeeping services to sustain cost effectiveness, saves time, improves service quality and improves efficiency of department. This study focuses on the impact of outsourced Housekeeping services on guest satisfaction keeping in view the Hotels which are outsourcing Housekeeping services. This study considered the few attributes of Housekeeping staff and Cleanliness of outsourced areas impact on Guest Satisfaction. The data was collected from Guests who stayed in Star category Hotels of Pune.
BY Dr. Seema Zagade | Honey Tyagi"Impact of Outsourced Housekeeping Services on Guest Satisfaction with Respect to Star Hotels"
Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-1 , December 2017,
URL: http://www.ijtsrd.com/papers/ijtsrd7187.pdf
Paper URL: http://www.ijtsrd.com/other-scientific-research-area/other/7187/impact-of-outsourced-housekeeping-services-on-guest-satisfaction-with-respect-to-star-hotels/dr-seema-zagade
Keyword :
Guest Satisfaction,Outsourcing , Housekeeping Services