Abstract :
The service quality evaluation of hospitals has important credit for patients and public since it gives hospitals’ capabilities to compete in the market and it is very important for the overall development of the health care sector. This research gives a fuzzy multi-criteria decision making (MCDM) problem, to evaluate the service quality of the hospitals of Andhra Pradesh, India. The hospitals are both private and public sectors. The hospitals evaluated are super speciality hospitals. Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) method is adopted for the ranking of the hospitals. The weights of patient’s opinion on service quality dimension are included in this method.
Keyword :
Multi-criteria decision making, Service quality evaluation and TOPSIS