Abstract :
This research figure out the influence of cost of quality (Prevention, Appraisal, Internal failure,
and External failure costs) on the competitive advantages dimensions (Cost, Quality,
Flexibility, Delivery, and Creativity Advantages), research sample consist of 103 participants,
the research sample showed that there are real challenges to those organizations to track the
behavior of the quality and understanding of the costs, and then their role in achieving added
value. The research found many conclusions both theoretically and practically, the most
important was: that the detection of the cost of quality can be a real indicator to check the
ability of industrial organizations to achieve competitive advantage. The research has provide
several recommendations of which was the successful implementation of the detection of cost
of quality in the surveyed industrial organizations requires the restructuring of traditional
quality systems to achieve a state of cooperation between the quality, financial and
engineering sections, and other sections or departments to ensure effective flow of real
participation of knowledge and information related to track the cost of quality, its activities
and positions and its future results together with unforeseen costs that will have important
implications in performance in those industrial organizations.
Keyword :
Keywords: Cost of Quality, competitive Advantages, Industrial Organization