Abstract :
This research explores the elements related to patient satisfaction in dental care services. The researchers used the systematic literature review method to identify and analyze the factors to develop a research framework. This research provides insights into dental care and new constructs for measuring patient satisfaction. Two constructs, "service quality factors" and "services experienced factors," are derived from the data collected from various research articles, and multiple factors were then classified under them to understand the level and importance of different aspects related to patient satisfaction. The analysis revealed that waiting time, physical facilities under service quality factors, dentists' behavior, communication language, and cost under service experienced factors are the most influential factors in patient satisfaction in dental care services.
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