Abstract :
Effective communication is an important part of health care management.
In hospitals communication between health care workers accounts for the
major part of the information flow1
. In a study from developed countries it
was reported that about 50 percent of information requests by doctors in
hospitals were met by colleagues rather than by other sources.
2
Now many
evidence indicates that communication error give rise to substantial clinical
morbidity and mortality. In a retrospective study of 16,000 in-hospital
deaths, the leading cause was communication failure, and surprisingly it
was twice as frequent as errors due to lack of clinical skill.3 The paucity of
available literature about the impact of effective communication
behaviours on overall organizational efficiency and effectiveness from
hospitals of resource limited settings mandates the documentation of such
cases.
The current study brings forth the perspective of effective communication
through the timely usage of key mobile number which actually saved the
life of a critical patient in trauma centre of our setting.
Keyword :
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